Privacy Policy for Hotwire Refrigeration & Appliance Repair

Effective Date: December 1, 2024

Hotwire Refrigeration & Appliance Repair respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information, specifically when it comes to SMS communication and other interactions with our website.

Information We Collect

We collect the following types of information when you use our website or services:

• Contact Information: Name, phone number, email address, and other details you provide through our forms, including the SMS consent checkbox.

How We Use Your Information

Your information will be used for the following purposes:

• Service Communication: To provide updates regarding appointments, confirmations, or service updates via SMS or email.
• Customer Support: To respond to inquiries and provide assistance.
• Legal Compliance: To meet legal and regulatory requirements.

SMS Consent and Communication

By opting in to receive SMS messages through our "Contact Us" form, you agree to the following:

• You may receive appointment reminders, updates, and important notifications.
• Message frequency may vary based on your service needs.
• Reply STOP to opt-out at any time.
• Reply HELP for customer care contact information.
• Standard message and data rates may apply.

Sharing of Information

We value your privacy and ensure phone numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes under any circumstances. Your information is only shared as required for providing services (e.g., with our technicians) or as mandated by law.

Data Security

We use industry-standard measures to protect your information from unauthorized access, alteration, or misuse. However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights

You have the right to:

• Opt out of SMS communications by replying STOP.
• Request access to the information we hold about you.
• Request corrections or deletion of your data where applicable.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

Updates to This Privacy Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at: